Frequently Asked Questions - FAQ

1. Why is there a form for almost everything, especially when there is an issue?

   
   

   The purpose of having a form is to ensure transparency and timely resolution of issues. By providing as much details as possible on the form, we can ensure that every request or issue is looked into objectively and resolved quickly. Additionally, the form is not meant to replace face-to-face discussions, but rather to respect everyone's time and space by allowing for a more thoughtful and well-informed conversation. Finally, filling out a form helps to prevent issues from being forgotten or rushed, which can lead to tension or heated conversations. Ultimately, using a form allows us to resolve issues more logically and efficiently.

   
   

2. If a potential guest was able to book my current room for a period that is after the expiry of my contract but I still want to continue occupying it, do I get priority over that potential guest?

   
   

   While we would normally give you discretionary priority by sending you a courtesy notice whenever someone is able to reserve your room online, this doesn’t necessarily give you the right to continue occupying the room a potential guest was able to rightfully book. Nonetheless, we will always try to renegotiate with the potential guest on your favour where applicable. That said, the decision as to who should occupy the room does not ONLY depend on who booked the room first but also on other factors that may be present at any given time. Regardless, it's still important to ensure you re-book or send your extension request in a timely manner in order to minimize the risk of you having to vacate the room for someone else.

   
   

3. Why should I avoid opening a window when the HVAC (Heating, Ventilation & Air Conditioning) system is running?

   
   

   Opening a window while your heating or air-conditioning system is operating causes the HVAC system to work much harder than necessary. Conditioned air escapes through the open window, disrupting the temperature and humidity balance the system is trying to maintain. As the HVAC sensors detect these sudden changes, the system ramps up to compensate—wasting energy, increasing utility costs, and putting unnecessary wear and tear on the equipment.

   In a centralized HVAC system, this problem becomes even larger because the system is designed to heat or cool the entire property as a single, balanced unit. When one room or apartment opens a window:

   • Warm or cool air is lost, forcing the system to run longer and harder.

   • The temperature balance across the property is disrupted, which can cause other rooms to become too hot or too cold.

   • Airflow and pressure can shift, reducing comfort for others and potentially triggering complaints.

   Open windows can also introduce humidity problems, especially in summer when moist outdoor air flows in, or in winter when cold air can create condensation inside walls or ducts—both of which can contribute to mold or moisture damage.

   Additionally, modern ventilation systems rely on controlled airflow patterns. An open window can break this balance by creating unwanted drafts, reversing airflow through vents, and reducing the effectiveness of exhaust fans in kitchens and bathrooms.

   
   

   In short: Opening windows while the HVAC system is running wastes energy, costs money, reduces comfort, can cause moisture issues, and strains the entire ventilation system. If you want fresh air, it’s best to turn off the HVAC system first.